At Techswise LLC, we are committed to providing high-quality products and services to our valued customers. However, we understand that there may be times when you may need a refund. This Refund Policy outlines the terms and conditions under which we offer refunds.

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

• Defective Products: If a product you purchased is defective or damaged, we will provide a full refund or replacement, as per your preference, within 30 days of the purchase date.
• Incorrect Products: If we send you the wrong product, we will offer a full refund or exchange at no extra cost.
• Service Issues: If the services provided were not delivered as agreed or there was a failure in meeting the service expectations, a refund may be provided upon review.

2. Non-Refundable Items

Certain items and services are non-refundable, including:

• Digital products, including downloadable software, templates, or content.
• Services that have already been rendered or completed in full, unless the issue is due to a failure on our part.
• Custom orders or special requests that have already been processed or delivered.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at support@techswise.com or call us at +1-518-500-2977 within 30 days of your purchase.
2. Provide Information: Please provide your order number, details about the product or service, and the reason for your refund request.
3. Review and Approval: We will review your request and notify you of the approval or denial of your refund. If your refund is approved, you will receive your refund within 5-7 business days to the original payment method.

4. Exceptions

In certain cases, we may provide partial refunds or store credits depending on the circumstances of the request and any applicable laws.

5. Refund Method

Refunds will be processed to the original payment method used at the time of purchase. If the original method of payment is unavailable, we may issue a refund via store credit or a different method, subject to mutual agreement.

6. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the product was defective or the wrong product was sent. If the refund request is approved, we will also reimburse any applicable shipping fees.

7. Changes to the Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review the policy periodically for updates.