Techswise LLC Privacy Policy

At Techswise LLC and its affiliated entities (“Techswise,” “we,” “us,” “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy (“Policy”) outlines our data collection, usage, and sharing practices regarding our website, mobile applications, and digital services (collectively, the “Digital Platforms”). It applies to both online and offline interactions and explains how we collect, use, and safeguard your personal information. Additionally, this Policy details the choices available to you regarding your data and how you can exercise your rights. By accessing or using our Digital Platforms, you agree to the terms outlined in this Policy, which is also incorporated into our Terms of Use.

We may update this Policy from time to time. Any changes will be reflected in the “Last Updated” date at the top of this page. Please review this Policy periodically to stay informed about our data practices. If you have any concerns or questions, you may contact us through the details provided in the “Contact Us” section.

---

Information We Collect

Personal Information We Collect

When you interact with our Digital Platforms, we collect certain personal information that identifies, relates to, or can be linked to you. The following describes the categories of personal data we have collected in the past 12 months and how we collect them:

1. Online Forms

   • When you submit an inquiry or request a consultation, we collect details such as your name, address, email, phone number, and additional identifying information. We may also collect data related to your IP address, device, and location for security and verification purposes.

2. Communications with Techswise LLC

   • Phone Calls: If you call us, we collect your phone number and may record calls for training and quality assurance. We may also request your name, email, address, and energy usage details for service purposes.
   • Emails & Messages: When you contact us via email or other electronic means, we collect your email address and any information you voluntarily provide to assist in responding to your inquiry.

3. Social Media & Public Forums

   • When engaging with us on social media platforms (e.g., Facebook, LinkedIn, or review sites), we may collect your profile name, comments, feedback, and other information you provide. Be mindful that any information shared publicly is visible to others.

4. Business Contacts & Events

   • We collect contact details you provide at trade shows, networking events, or through business inquiries, including via business cards, for communication and marketing purposes.

5. Testimonials & Reviews

   • With your consent, we may collect and publish testimonials, including images, videos, or written statements about your experience with our products or services.

6. Service Applications & Usage Data

   • When signing up for our services or making a purchase, we collect relevant personal details to create accounts, generate quotes, process payments, and monitor energy usage.

7. Surveys & Feedback

   • If you participate in our surveys, we collect your responses and feedback, which may be used for service improvements and marketing purposes.

8. Leasing & Financing Information

   • If you apply for financing, we may collect financial details, including credit history, banking information, and employment verification, as required for loan approval and processing.

9. Payments & Transactions

   • When making payments, we collect the necessary financial details to process transactions securely, including name, contact details, and payment method (e.g., credit card or bank account details).

10. Career Applications

• If you apply for a job with us, we collect relevant personal information, including resume details, employment history, and references, to assess your application.

11. Consent-Based Data Collection

• If required by law, we may request your explicit consent for certain data processing activities not outlined above.

---

Cookies & Automated Technologies

Our Digital Platforms use cookies, web beacons, and analytics tools to enhance user experience, optimize performance, and analyze trends. These technologies help us collect details about:

• Browsing behavior (e.g., pages visited, time spent on the site)
• Device information (e.g., IP address, browser type, operating system)
• Marketing effectiveness and engagement

You can manage cookie preferences through your browser settings.

---

How We Use Your Information

We use the personal data collected for various business and operational purposes, including:

• Providing requested services, information, and support
• Enhancing customer experience and improving our products
• Communicating with you about inquiries, transactions, and promotions
• Ensuring security, fraud prevention, and regulatory compliance
• Marketing relevant products and services based on user preferences
• Processing financial transactions securely

We may also use anonymized or aggregated data for research, statistical analysis, and business development.

---

How We Share Your Information

We may share your information with the following categories of trusted third parties:

1. Affiliates & Subsidiaries – To provide seamless service and internal administrative purposes.
2. Business Partners & Service Providers – To facilitate installations, financing, and customer support.
3. Legal & Regulatory Compliance – To comply with applicable laws, subpoenas, and legal investigations.
4. Financial Institutions & Credit Agencies – When processing financing applications and payments.
5. Mergers & Business Transactions – If our company undergoes a merger, acquisition, or asset transfer.

We do not sell personal information to third parties for direct monetary gain.

---

Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access & Correction – Request details about the data we hold on you and correct inaccuracies.
• Deletion Requests – Request deletion of your personal data, subject to legal obligations.
• Opt-Out of Marketing – Unsubscribe from promotional emails via the link in our communications.
• Cookie Preferences – Adjust settings in your web browser to limit tracking technologies.

For privacy-related inquiries, contact us via the “Contact Us” section.

---

Security & Data Retention

We implement appropriate security measures to protect your information from unauthorized access, loss, or misuse. Personal data is retained only as long as necessary for business and compliance purposes.